Emergency Financial Assistance

U.S. consular officers, in certain situations, can assist U.S. Citizens abroad who are temporarily destitute because of unforeseen circumstances.  U.S. Citizens who find themselves in these circumstances should contact the U.S. Embassy in Zagreb, or the State Department’s Office of Overseas Citizens Services at 1-888-407-4747 (during business hours) or 202-647-5225 (after hours). Consular officers can help destitute U.S. Citizens contact family, bank, or employer to arrange for transfer of funds. In some cases, these funds can be wired through the Department of State. For information on how a consular officer can help under these circumstances, click here.

Fund transfers from the U.S. are typically straightforward. Most people can arrange for family or friends to send them money through commercial channels with the help of a collect phone call.  Funds sent through services such as Western Union are the fastest and easiest. Although there is a mechanism for transferring funds through the Department of State, it is slower and more complex than through commercial channels in a country like Croatia.

If you find yourself in an emergency situation where you have no access to funds ( e.g.- lost or stolen wallet and or/ID) or are experiencing a medical emergency and have no one in Croatia to provide support, please contact the U.S. Embassy immediately for further guidance by emailing ZagrebACS@state.gov or calling +385 1 661 2345 (during business hours) or +385 1 661 2400 (after hours).

MasterCard

Reporting lost/stolen cards
Zagrebačka Banka
Samoborska cesta 145
10090 ZAGREB
Tel   01-3789-789 (0-24h)
Tel   01 3773 602
Fax  01-3789-855
http://www.mastercard.com/

American Express

Reporting and replacement of cards:
American Express PBZ (Privredna banka Zagreb)
Radnicka cest 44
10000 ZAGREB
Tel   01-6124 416
Fax  01-6320 153
http://www.americanexpress.com/

Visa Cards

Reporting and replacement of cards:
Splitska Banka
Križeva 1
21000 SPLIT
Tel   0800-0210
Tel   021-304-304 (0-24h)
Tel   021-304 450
Fax  021-344-284
http://www.visacard.com/

Diners Club Cards

Reporting and replacement of cards:
Diners Club – Erste Card Club
Praška 5
10000 ZAGREB
Tel  0800 114 (0-24h)
Tel  01 4920 501
Fax 01 4920 501
E-mail:  diners-info@erstecardclub.hr; info@erstecardclub.hr
http://www.diners.com.hr/